Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. What a crook, Virgin Holidays have caused so much stress to tens of thousands of customers and they just don't care, shame on you Richard and your awful company!!! And still unable contact anyone or receive a reply. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. We where getting desperate but finally made contact with Becky Peters from Crawley what a star Becky said what she was going to do and did it and rang us back when she said she would Thank You Becky. Who, oh why are the directors of Virgin not being held accountable for blatant disregard of the law.We have now been lied to several times, refund being processed.... nope no cash several weeks later. Waiting days in sms chat to get them to check, only to get an answer that the refund has been issued and closed at their end and now out of their hands. For the latest information on Covid-19 you can check our FAQs here.​. After I asked for a refund, Virgin said it would take four months, I received all my money back just over three and half months later. I managed to speak to someone regarding a refund only twice, all other contact has been automated and the refund goal posts have gone from 60 to 90 to 120 days. Zero customer service. Tried to contact them numerous times to change my holiday before balance due. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. It's been 5 months now and they've still not refunded me back my flight tickets. Lack of customer contact has been abysmal too, 120 days is too long to receive a refund. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Please ask us to confirm what protection may apply to your booking. The room was not broken into so it is someone from the hotel. We went to Antigua, expecting a lovely holiday in the Caribbean-wrong! I didn't have to make contact and everything was done automatically. For such a big company this is completely disappointing and will not book with Virgin Holidays ever again that’s for sure. OK it took months for Virgin to refund me £7000, but they said what they were going to do. 120 days apparently commences when claim is logged, interestingly our claim was logged a month after our phone records show.Now well into month five since cancellation.Disgraceful behaviour. Having looked at the reviews on trip adviser, it appears that we are not the only ones who have had this experience of having items and or money taken from their room, should Virgin, as our agent, not be avoiding this hotel and putting their paying customers in this position? Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. Dreadful company booked a holiday in January for September and paid a large deposit. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. Know who I will book with next time . Have just received a full refund for a holiday to Vegas. Registered in England and Wales, No. Absolute joke.Still waiting on a refund that seems to be never coming and the stress its causing is unbearable. Sent details and informed it would take a further 14 working days!! Our latest advice for all customers is right here. We received £137.21 back. I appreciate that most people are waiting for refunds for holidays that they were unable to take, but my review is about a holiday I had with Virgin in November 2019. If your complaint or compliment relates to a flown Virgin Australia flight, please use our feedback form. You can contact our team by emailing [email protected] to discuss options on unused portions of your holiday. As if that was not bad enough, my husband got food poisoning from the hotel which has lead to reactive arthritis. Virgin holidays should be made to pay interest/compensation as recompense whilst taking so long to issue customer refunds. For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. Holiday departing to St Lucia 8th May was cancelled 4th May. TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Still waiting for a refund in September. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. We'll be in touch by email letting you know how to register to change your holiday plans. Customer service poor, can never get through to anyone on the phone, no email addresses available online to get through to anyone. Zero customer service. Have just had an 11 night holiday to Abu Dhabi cancelled and we have been chasing Virgin for weeks to ask them to confirm. Crawley But ATOL protection does not apply to all holiday and travel services listed on this website. Awful service, in breech of legal regulations regarding customer refunds. SAME ON YOU!!!

If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Virgin take no responsibility for putting us in a hotel where you get robbed. Holiday cancelled in May, which is nobodies fault. VIRGIN and Love Holidays have been named as some of the worst travel companies for Brits, according to MoneySavingExpert. I would give them no stars if I could. Finally they cancelled my holiday to New York and initially said the holiday was non refundable which was rubbish as nothing in my paperwork. What a joke of a company!! Virgin confirmed the refund. To finalise the amendment, one of our customer advisors will phone you. Refunds are not in date order and some people have been waiting for months.

After flying virgin for many years, sometimes 3 times annually, I’m disgusted with the current situation. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Log in to Manage my booking where you can message us about your options or you can give us a call. Or simply share your experience. My holiday starts on or after 1 November 2020, I’m waiting for a refund on my cancelled holiday. I will never give them my business again! Give us a call to speak to our travel experts. Your next holiday is only a click away - our website has thousands of options ready to book. You can call our team on 0344 472 9499 who can look at options for you. It disgusts me what this company is getting away with they are CROOKS...,,. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. After I asked for a refund, Virgin said it would take four months, I received all my money back just over three and half months later. 120 days apparently commences when claim is logged, interestingly our claim was logged a month after our phone records show.Now well into month five since cancellation.Disgraceful behaviour. I never imagined this company could be as truly awful as they have been that I may have to go through the courts to get my money refunded! Is my holiday still going ahead as planned? I have also used Virgin holidays for the last 20 years and certainly won't be rushing back. Having to wait 120 days for a refund is so stressful especially when other airlines have managed to deal with the same pandemic conditions so much better.

Hilarious! Our customers save an average of £400 by switching gas and electric. They’re on hand to inspire you and help you plan your dream holiday. Trying to contact them is laughable, they don't answer emails, WhatsApp and they've closed their customer service call centre but they've kept their new bookings line open..... that says it all really. You can also log into Manage my booking to find the details there.

Virgin holidays should be made to pay interest/compensation as recompense whilst taking so long to issue customer refunds. They ruined my holiday and they are still dragging it out.

I asked Virgin to explain this and they have never answered. Day 132 and i receive an e-mail saying my refund is being processed !!!!! #SeizeTheHoliday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.